- Australian owned & operated
- Business quotes available
- Australia-wide delivery
- +61 3 8682 9945
- sales@yourtelcoshop.com.au
- Secure checkout
Shipping & delivery
Freight is worked out on your order value at checkout, before you pay. Free delivery over $1,000, tracking on every parcel, and free local pickup if you’d rather collect.
over $1,000
Track your order
Enter your order number and the email address you used at checkout.
Your order number is in your confirmation email. Signed in? You’ll also find every order under My account → Orders.
Freight is based on your order value
It’s calculated at checkout, before you pay. Nothing is added afterwards.
Retail & guest orders
Standard shipping, anywhere in Australia| Over $1,000 | Free |
| $70 – $1,000 | $18 + $5 per extra itemcapped at $30 |
| Under $70 | $18 flat |
DrayTek and NEOS orders over $1,000 are $30 flat instead of free.
Trade accounts
Resellers, installers and integrators| $1,000 and over | Free |
| Under $1,000 | $18 flat |
| DrayTek or NEOS items | $30 flatany order total |
Local pickup
Collect it yourself- Buy online first, then choose Local pickup at checkout
- Pickup location depends on where your item is in stock
- We email you the warehouse and when it’s ready
- Bring your order number
Prices shown on the site exclude GST. GST is applied at checkout.
Ships from 9 warehouses around Australia
Not every item sits in the same warehouse, so some orders travel as more than one consignment. You’ll get a tracking number for each parcel, and they may arrive on different days from different states.
+$5 per extra shipment when an order ships from more than one place, with total freight capped at $30. Orders that already ship free are never charged.
From checkout to your door
We pick and pack
Orders are picked and dispatched on business days, Monday to Friday, excluding public holidays.
Tracking by email & SMS
As soon as the courier collects your parcel, you get the tracking number and a direct link by email and text.
Delivered
The courier delivers to your address. Delivery times are the carrier’s estimate, not a guarantee.
How tracking works
Every parcel gets its own tracking number the moment it leaves the warehouse, and you are told three ways.
If your order ships as more than one parcel, each gets its own number and its own email, and the order shows as Partially shipped until the last one is on its way.
Common questions about shipping
How much is delivery?
It depends on your order value: free over $1,000, $18 plus $5 per extra item (capped at $30) from $70 to $1,000, and $18 flat under $70. Trade accounts get free freight from $1,000 and $18 flat below that. DrayTek and NEOS items have their own $30 flat rate.
If your order ships from more than one place, each extra shipment adds $5, with freight capped at $30. Orders that already ship free are never charged.
You see the exact charge at checkout before you pay, and nothing is added afterwards.
Can I pick up my order instead?
Yes. Buy online first and choose Local pickup at checkout; there is no delivery charge. Pickup depends on where your item is in stock, so we’ll email you which warehouse to collect from once it’s ready. Please don’t come on site before that email.
Do you ship overseas?
Not at the moment. We deliver to addresses within Australia only.
Why did my order arrive in more than one parcel?
Not every item sits in the same warehouse, so some orders travel as more than one consignment. Each parcel gets its own tracking number and may arrive on a different day.
My parcel has not arrived. What should I do?
Check the tracking link in your shipment email first. If it has not moved for a few business days, contact us with your order number and we’ll chase it with the carrier.