Terms of Sale

Last updated 17 October 2026

These terms apply when you buy from Your Telco Shop, whether you’re a retail customer or have a trade or partner account. Nothing in them limits your rights under the Australian Consumer Law.

1. Who you’re dealing with

These terms are between you and Your Telco Shop (ABN 83 702 019 896), a Victorian business. Contact: sales@yourtelcoshop.com.au or 03 8682 9945.

By placing an order you accept these terms. We may update them from time to time. The version on this page when you place an order applies to that order.

2. Prices and GST

Prices are in Australian dollars. Prices on the site are shown excluding GST, and GST is added at checkout. Your order confirmation and tax invoice show the GST-inclusive total.

Prices follow our suppliers and can change without notice. The price that applies is the one shown when you place your order, or the quoted price if you order from a valid quote. Where an RRP is shown, it’s the supplier’s recommended retail price.

Shipping is calculated at checkout before you pay. See Shipping & Delivery.

3. Quotes

Quotes are covered by our Quote & Refurbished Terms. In summary: a quote holds its prices until the date shown on it, applies only to the items and quantities quoted, can be ordered once, and its shipping isn’t discounted.

4. Pricing and description errors

Product details, specifications and images largely come from manufacturers and distributors, and errors can happen. If a product is listed at an obviously wrong price, or its description is materially wrong, we’ll contact you before supplying it. You can then go ahead at the correct price or cancel for a full refund. This doesn’t affect your rights if goods you receive aren’t as described.

5. Orders and acceptance

Your order is an offer to buy. A contract is formed when we confirm your order or dispatch the goods, whichever happens first. The automatic “order received” email is not an acceptance.

We may decline or cancel an order, with a full refund, if goods are unavailable, there’s a pricing or description error, we can’t verify your details or payment, or we reasonably suspect fraud.

6. Stock

Stock levels shown are supplied by our distributors and are updated regularly, but they can change before your order is processed. If an item becomes unavailable we’ll tell you the expected date, or offer an alternative or a refund for that item.

7. Payment

Payment is due in full before dispatch unless you have an approved trade account with agreed terms. We accept card payments, processed securely by Stripe (we never see or store your card number), and bank transfer. Orders paid by bank transfer are processed once the funds arrive.

Trade accounts are subject to approval, credit limits and the payment terms in your account approval. Overdue trade accounts may be put on hold.

8. Ownership and risk

Goods remain our property until we receive payment in full. Risk passes to you on delivery to your address, or when you collect from a pickup location.

9. Delivery and pickup

We ship Australia-wide from distributor warehouses, and some orders arrive as more than one consignment. Delivery times are the courier’s estimate and not a guarantee. Local pickup is available once we confirm your order is ready. See Shipping & Delivery for rates and details.

10. Returns, warranty and your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Returns, faulty goods and warranty claims are handled under our Returns & Warranty policy, which also covers refurbished items.

11. Device setup service

Our device setup service configures equipment to the details you provide (for example SIP, network or account settings). You’re responsible for the accuracy of those details and for having the right to use any accounts or services involved. Setup is charged according to our service price book. Configured items can’t be returned for change of mind.

12. Software, licences and subscriptions

Software, licences and subscriptions are supplied under the publisher’s licence terms. Once a licence key or subscription is issued or activated, it can’t be returned for change of mind.

13. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.

Where the consumer guarantees don’t apply, or where the law allows our liability to be limited, our liability for goods is limited, at our option, to replacing or repairing the goods, supplying equivalent goods, or refunding the price paid. To the extent the law allows, we aren’t liable for indirect or consequential loss, such as lost profits, lost data or business interruption.

14. Using our website

Content on this site, including text, images and design, belongs to us or our licensors and may not be copied for commercial use without permission. You must not misuse the site. That includes attempting to disrupt it, scraping it with automated tools, or using it for unlawful purposes. Links to other websites are provided for convenience, and we’re not responsible for their content.

15. Privacy

We handle personal information under our Privacy Policy and Cookie Policy.

16. Governing law

These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Victoria.