- Australian owned & operated
- Business quotes available
- Australia-wide delivery
- +61 3 8682 9945
- sales@yourtelcoshop.com.au
- Secure checkout
How can we help?
Questions about a product, an order, a warranty claim or getting a device configured. Start here.
What do you need help with?
Each option goes straight to the mailbox that handles it, so nothing waits in the wrong inbox.
Technical support
Help with a service or hardware you bought from us.
support@yourtelcoshop.com.auBilling & payments
Questions about an invoice, or help completing a payment.
sales@yourtelcoshop.com.auWarranty services
Manufacturer warranty claims, and extended warranty by email.
support@yourtelcoshop.com.auDevice setup
Professional configuration on anything we supply. Fixed prices for most jobs.
See setup pricingClear prices, quoted before we start
We configure anything we supply so it works out of the box. Most phone system jobs are a fixed price. Everything else is billed at our hourly rates.
Hourly work is billed in 30-minute increments. All prices in AUD, excluding GST.
Phone system & feature setup Fixed price
| Hunt group setupSequential or simultaneous ringing groups | $20 |
| Call queue configurationCall queues, hold music and overflow rules | $30 |
| Auto attendant (IVR)Multi-level menu with time-based routing | $40 |
| Service flags, manualManual open / close toggles | $10 |
| Service flags, automaticTime-based rules with schedule automation | $20 |
| Park orbitsPark extensions and retrieval logic | $10 |
| Button profile configurationBLF, speed dial, park, call pickup | $25per handset |
| Call redirection rulesUnconditional, busy and no-answer forwards | $15 |
| Handset provisioningRemote provisioning of SIP handsets | $30per device |
| Trunk setupSIP trunk with authentication and codec optimisation | $20 |
| DID routingAssign inbound numbers to users, IVR or queues | $10per DID |
| Music on hold uploadUpload and apply audio for hold or queues | $20per file |
Optional add-ons
| Voicemail to emailSet up for users or groups | $20per mailbox |
| Call recording rulesUser, queue or global recording | $30 |
| Site documentationCall flow and device diagram documentation | $150flat |
- Custom solutions, integrations or advanced diagnostics are quoted separately.
- Bulk handset setups and enterprise deployments get project-based pricing.
What you get when you buy from us
Answers to what customers ask most
What warranty comes with my product?
Your Telco Shop offers the manufacturer’s warranty on the products we sell, but the terms vary by product.
Refurbished items carry a 3 to 12 month warranty, depending on the grade of the product.
If the standard warranty doesn’t suit, extended warranty can be purchased. Arrange it by email before you buy.
Can you configure the device before it ships?
Yes. We offer professional configuration services on all supplied items. Most phone system tasks are a fixed price (for example, handset provisioning is $30 per device), and other work is $90 per hour remote. See setup pricing above.
Tell us your PBX or provider details when you order, or email support and we’ll scope it.
Are your devices locked to a provider?
No. Everything we sell is unlocked and free from telco provider restrictions.
What are refurbished items, and are they safe to buy?
Refurbished stock is tested hardware, mostly IP phones and modems, sold at a lower price than new.
They carry a 3 to 12 month warranty depending on grade, so the cover is shorter than new stock. The grade is shown on the product page.
How much is delivery?
Flat rate standard shipping is $18 across Australia.
See the Shipping & delivery page for dispatch times and tracking.
Do you sell to businesses at trade pricing?
Yes. Resellers, installers and integrators can apply for a trade account with tiered pricing.
Apply from the Contact page, or email sales with your ABN.
Can I place an order outside support hours?
Yes. The online store is open 24/7, so you can order any time. Orders placed outside support hours are processed on the next business day.
Our hours
Returns & warranty
Something not right? Email support with your order number and we’ll guide you through it.
Start a claim