Privacy Policy

Last updated 20 October 2026

Your Telco Shop handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, who we share it with, and how you can access or correct it.

Who we are

Your Telco Shop, ABN 83 702 019 896. Privacy questions: sales@yourtelcoshop.com.au or 03 8682 9945.

What we collect

When you order: name, email, phone, billing and delivery addresses, and your order details.
When you request a quote or send an enquiry: your name, business name, contact details, the items you’re interested in and anything you write to us.
When you apply for a trade or partner account: ABN, business name, business contact details and the information in your application.
When you use our device setup service: the configuration details you give us (for example SIP account or network details) needed to set up your devices.
When you use our AI chat assistant or phone receptionist: what you tell it, which may include your name, phone number, email address and the details of your enquiry. Phone calls are recorded and transcribed.
Automatically: IP address, browser and device type, pages viewed, and cookie identifiers. See our Cookie Policy.

We do not store payment card numbers. Card payments are processed by our payment provider (Stripe), and card details go directly to them.

Why we use it

To process and deliver orders, provide quotes, and handle returns and warranty claims.
To run trade and partner accounts, including account pricing and statements.
To answer enquiries and provide support.
To prevent fraud and spam and keep the site secure.
To send marketing emails if you’ve opted in. You can unsubscribe at any time.
To meet our legal and tax obligations.

Who we share it with

We share only what each party needs:

Couriers and delivery partners, to deliver your order.
Suppliers and distributors (such as Leaders Systems and Bluechip IT), when they ship an order directly to you or handle a warranty claim.
Payment providers (Stripe), to process payments.
AI service providers (Anthropic and ElevenLabs), to run our AI chat assistant and phone receptionist.
Service providers who run parts of our website and business: hosting, email delivery, spam and bot protection (Cloudflare), analytics (Google), and customer messaging and CRM tools.
Professional advisers and authorities, where required by law.

Some of these providers store data outside Australia, including in the United States. We use providers who protect personal information to standards comparable to the Australian Privacy Principles.

We do not sell personal information.

AI assistants

Our website chat assistant and our phone receptionist, Prana, are AI assistants. We use what you tell them to answer your enquiry, pass messages to our team, email you information you ask for, and check and improve our service. Phone calls are recorded and transcribed. Call recordings, transcripts and chat messages are processed by Anthropic and ElevenLabs, which may store them in the United States, and are kept only as long as we need them for these purposes. See our AI Assistant Terms of Use.

How we keep it secure

We use encrypted connections (HTTPS), access controls, and reputable hosting and payment providers. We keep personal information only as long as we need it for the purposes above or as the law requires, for example tax records for 5 years.

Accessing and correcting your information

You can ask to see or correct the personal information we hold about you by contacting us. You can update most account details yourself in My Account. We’ll respond within 30 days.

Complaints

If you have a privacy complaint, contact us first and we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Changes

We may update this policy. The current version is always on this page, with the date it was last updated.